Web design for private hospitals
A private hospital website carries admission steps, fees and health fund information for patients, and referral detail for the doctors who send them. We build sites that keep all of it accurate, readable on a phone, and inside the Ahpra advertising rules that apply to regulated health services.
NSQHS Standards
Accreditation runs on these standards, so consumer information, feedback and complaints pathways are structured as real pages a patient can reach.
Private health facility licensing
Each facility is licensed by its state for named classes of service, so the service pages can only describe what that licence covers.
Privacy Act, no exemption
Health information puts every hospital under the Privacy Act regardless of size, so forms, tracking and the privacy policy are built around it.
What private hospitals need from a website
-
Advertising rules cover the whole site
Under the National Law, any person, business or corporate entity advertising a regulated health service is the advertiser, so a hospital's own pages are covered and testimonials about clinical care cannot be used. That rules out the patient quote wall and the outcome story most marketing sites are built around.
-
Cost information patients can actually follow
Patients are entitled to informed financial consent before a planned admission, and the website is usually where they start working out what they will pay. Hospital charges, fund agreements, gap arrangements and the separate accounts from doctors and anaesthetists all have to be explained without overstating cover or frightening people off.
-
Patients, families and referrers at once
A patient checking visiting hours at 9pm, a daughter comparing maternity options and a GP hunting for a credentialing form all arrive at the same site, mostly on a phone. Many readers are older, under stress or reading in a second language, so the writing has to stay plain while still holding the detail clinicians need.
What we build for private hospitals
Secure pre-admission forms
Encrypted pre-admission and enquiry forms on Australian hosting that route health information to your admissions team, rather than sitting in the website database or landing in a shared inbox.
Fees and health fund pages
Editable pages for hospital charges, health fund agreements and informed financial consent, with the separate doctor and anaesthetist accounts spelled out in plain words.
Service and visitor pages
A page for each service line, from surgical and maternity to rehabilitation, mental health and day procedures, alongside visiting hours, parking and ward wayfinding, built to WCAG 2.2 AA.
Specialist and referrer directory
A searchable list of admitting specialists by service and procedure, built as a custom plugin, sitting beside referral steps and credentialing information for GPs.
Clinical vacancies and applications
Nursing, midwifery and allied health vacancies with an application flow that works on a phone, plus the shift, ward and support detail candidates look for before they apply.
Care and maintenance
Updates, backups, monitoring and security patching, plus the changes that follow a new fund agreement, a revised visiting hour or a specialist listing.
Common questions
Can we put patient stories or reviews on our website?
Not where they touch clinical care. Section 133 of the National Law prohibits testimonials in advertising a regulated health service, and Ahpra treats any person, business or corporate entity that advertises one as the advertiser, so your own site is covered. Feedback about non-clinical matters such as parking or reception is generally allowed, and we build the site so nothing clinical slips into a quote block or a review feed.
How do we keep fee and health fund information current?
Fund agreements, hospital charges and the informed financial consent explanation go into fields your admissions team can edit, instead of being baked into the design. Changes go live the same day without a developer. We also show a last reviewed date so patients can see how current the page is.
Is WordPress safe for pre-admission information?
It can be, as long as the form is handled properly. Pre-admission details are health information, which the Privacy Act treats as sensitive information, so we send submissions over an encrypted connection into the system your admissions team already uses rather than storing them in the website database or emailing them around. If you already run a pre-admission or patient administration platform, we link to it instead of rebuilding it.